5 Reasons NOT to Use ChatGPT for Digital Marketing

Sep 8, 2023 by
5 Reasons NOT to Use ChatGPT for Digital Marketing

Digital marketing is an ever-changing thing that blends the best parts of creativity and strategy. It’s also something that, by its very nature, thrives when those with their fingers on the trigger have a deep understanding of human behaviour and the human condition.

As artificial intelligence technologies like ChatGPT gain traction, some marketers might be tempted to use them extensively, perhaps even choosing to forego any human input altogether. But while AI is a truly remarkable advancement that could rival even the internet in terms of its world-changing value, marketers might want to be cautious about over-relying on ChatGPT right now for several reasons.

1. Loss of Brand Voice and Personality

One of the core tenets of digital marketing is the cultivation and maintenance of a brand’s unique voice and character. How else is that brand going to set itself apart? Relying heavily on ChatGPT for content creation or customer interactions can dilute this voice quite substantially.

While ChatGPT can generate generic content effectively, it may lack the nuance and personality a brand wishes to portray, leading to less engaging or off-brand content.

2. Potential Misalignment with Marketing Strategy

A successful digital marketing campaign is rooted in a well-defined strategy. ChatGPT, while intelligent in generating text and putting it together neatly, doesn’t have the inherent understanding of a brand’s overarching marketing strategy. It couldn’t possibly as it doesn’t have empathy… yet.

So, depending solely on ChatGPT for campaign elements can lead to inconsistencies, misaligned messaging, or missed opportunities to resonate with the target audience. It’s also never going to give you a bold and exciting new idea or angle on something.

3. Risk of Generic Content

In the competitive world of digital marketing, standing out is crucial. If marketers rely too heavily on AI tools like ChatGPT, there’s a risk that the content produced will become indistinguishable from competitors.

AI is also only able to draw off existing content, not come up with new ideas or concepts, which means that a lot of its output tends to be a little generic. And in marketing, generic is the last thing you want to be.

4. Limited Emotional Resonance

There’s a reason why nobody has used ChatGPT to write a great novel yet – it’s a pretty emotionless solution. So, while it might actually be ideal for dry white papers and technical manuals, it’s not going to set people’s pulse racing and, as we all know, the best marketing activations are those that hit an emotional vein.

While ChatGPT can simulate human-like text, it doesn’t possess the emotional intelligence to genuinely understand and connect with human sentiments. Over-reliance on ChatGPT might result in content that lacks emotional depth and fails to resonate with audiences on a deeper level.

5. Dependency

Marketers thrive on creativity. By over-relying on tools like ChatGPT, there’s a risk that marketing teams become complacent, leading to reduced brainstorming, innovative ideation, and out-of-the-box thinking. Over time, this could stifle the creative evolution of a brand and limit its potential. It might not happen immediately but over time, as you become more reliant on the tool, you’ll eventually lose that ember that made you want to be creative in the first place.

In essence, it should be all about finding balance. AI can be a wonderful tool, but we can’t let ourselves become dependent on it. Balancing human creativity with AI can ensure that brands remain unique, authentic, and genuinely connected with their audiences. The best of both worlds, if you will.